SAS ERNEST TURC is responsible for processing your personal data collected on the site www.ernest-turc.com (the “Site”). SAS ERNEST TURC makes every effort to protect your privacy as much as possible when you visit our site.
Which data do we collect?
– Any personal data you voluntarily disclose to us
When you register, when you fill out our form to place an order or request a catalogue, SAS ERNEST TURC collects the personal information about you that you have agreed to communicate to us. Personal information includes in particular your email address, family name, first name, postal address, telephone numbers, which you can leave on the site following your order. We do not have access to your bank details.
– Your browsing data
When you browse our site, SAS ERNEST TURC collects information related to your browsing session. The following are collected: your requests for availability alerts, quotations, catalogues, contact, opening of newsletters. When you browse the site, SAS ERNEST TURC associates a unique ID with your devices and collects information related to the browser or operating system you use (Apple or Android), as well as its version. Finally, SAS ERNEST TURC uses cookies to store information and access it in order to improve your browsing experience on the site.
What do we do with your data?
The personal data collected about you is subject to computer processing for the following purposes:
– Processing of your order
When you have placed an order on the Site, the personal data essential to processing your order are communicated to our company and our suppliers for products shipped from their platform (furniture or greenhouses for example). In addition, this data is also processed for the monitoring of the customer relationship as well as for the accounting requirements of SAS ERNEST TURC (your invoices).
– Sending of communications relating to the service offered by SAS ERNEST TURC
SAS ERNEST TURC sends you several types of emails :
Mails relating to your order : order confirmation, payment receipt, order shipping confirmation, product availability alert, satisfaction questionnaire.
SAS ERNEST TURC newsletter : if you subscribe to receive our newsletter, you will receive 2 newsletters per month on average. An unsubscribe link is present on all newsletters to give you the freedom to stop solicitations at any time.
– Statistical analyzes
The data of your orders are used to perform statistical analyses which allow us to manage the commercial activity of SAS ERNEST TURC.
Are your data shared ?
If you have expressly agreed to receive offers from our partners, your email address and / or information relating to your registration may be sent to them for commercial prospection purposes (family name, first name, email address and postal address only). We will only offer you communications with partner companies with which we share common values and close to our business sector.
SAS ERNEST TURC undertakes that an unsubscribe link will be present on all communications from its partners, in order to give you the freedom to stop e-mails at any time. You have the option of no longer receiving any offers from the partners of SAS ERNEST TURC in your customer account or send us a request by e-mail to contact@ernest-turc.fr
How long is your data kept?
The personal data that you communicate to us relating to your customer account, your orders, as well as your browsing data are kept for a period of 10 years in accordance with applicable tax and accounting laws.
At the end of this period, your account will be automatically deactivated and you will have to create a new one.
If you have never placed an order, your data will be deleted after 3 years from your last contact.
What is our Cookie Policy ?
Policy on the use of cookies on the Website : SAS ERNEST TURC’s policy on the use of cookies informs you about the functioning and purpose of the cookies used by SAS ERNEST TURC and tells you how to manage your choices in relation to these cookies.
What is a cookie ?
A cookie is an element of data that is stored on a computer, tablet or mobile when you browse the internet. Cookies allow the website to recognize your browser. They are mainly used to remember your choices and preferences. They do not cause any damage to your device. For example, they allow you to personalize the content you consult. You obviously have the option of deactivating or preventing the placement of these cookies (see the “help” section of your Internet browser to set up these functions).
How does it work on SAS ERNEST TURC ?
When you browse on SAS ERNEST TURC, you authorize us, via a consent cookie, to retrieve data on your browsing. This data are then used for statistical purposes and improve navigation on our site. The data we collect mainly includes the pages you visit, open and exit, the type of browser and media you use, as well as information such as the number of clicks made on a given page. These collected data remain anonymous and do not reveal your identity.
Information from these cookies can be kept for up to 10 years. As a reminder, you can delete your cookies at any time (consult the “help” section of your Internet browser to set up these functions).
How to manage your choices in terms of cookies ?
You can authorize or refuse the storage of cookies on your terminal using the settings of your Internet browser software. The configuration of these parameters varies between browsers. You can usually find the detailed instructions in the Help menu of your browser or by following the links below :
For Internet Explorer™ : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
For Safari™ : http://support.apple.com/kb/PH5042
For Chrome™ : http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
For Firefox™ : http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
For Opera™ : http://help.opera.com/Windows/10.20/fr/cookies.html
How is your data protected ?
SAS ERNEST TURC implements all the technical and organizational measures necessary to protect the personal data that we hold against any access, modification, destruction or disclosure. For this reason, we have implemented the following security measures:
Our internal computer network, our servers, as well as the Site are subject to technical measures which allow us to guarantee the highest degree of security of your personal data.
We do not have access to your passwords or credit card data.
Access to your personal data is strictly limited to employees of SAS ERNEST TURC, only as part of the necessary processing and for which you have given your consent.
Any illegal intrusion into our database triggers an immediate alert and the implementation of the necessary actions.
How to access your data or request the deletion of your account ?
Many rights are at your disposal regarding your personal data:
Access rights : you have the option of requesting a copy of your personal data in our possession;
Right of erasure or rectification: you can request the erasure or rectification of your personal data deemed to be erroneous or obsolete. You have the possibility to modify all the information concerning you directly on your SAS ERNEST TURC account. We remind you that we can keep your data if required by law or when we consider that it is legitimate, in particular in the event of fraud or violation of our General Conditions ;
Right to object: you have the right to object at any time to the processing of your personal data;
Right to limitation : you have the option of limiting the processing carried out on your personal data. We remind you that this right is applicable when : you dispute the veracity of your personal data during the period allowing us to verify the accuracy of your data ; in the event of unlawful processing by SAS ERNEST TURC of your personal data and you demand a limitation of your data ; your personal data is still necessary for the establishment, exercise or defence of your legal rights but which we no longer use.
Right to portability : you have the right to receive personal data and to transmit your personal data to another data controller.
To exercise your rights or for any additional information, we invite you to contact us directly at the following e-mail address : contact@ernest-turc.fr. We will answer you back within one month.
You also have the option to lodge a complaint with the CNIL, the supervisory authority in France.
Contact details of the data protection officer : contact@ernest-turc.fr